So last weekend, I went to Pei Wei Asian Diner with my parents. If you don't know Pei Wei, it's a counter-service Asian restaurant run by the PF Chang people, and while I would never, ever set foot in a PF Chang, I'm fine with Pei Wei. I should do a post on it at some point, in fact.
Anyway, we're standing there, perusing the sideways flat screens displaying the menus, chock full of noodle dishes and pan-Asian stir-fries, when a manager-looking dude comes up to us and asks how many of us there are, and if we've been there before.
Let me state right off the bat that I fucking hate the "have you ever eaten here before" question. You're a restaurant, for fuck's sake. I know how this works. I pick food off a list, you bring it to me, I eat it, you ask me for money, I give it to you. If your rituals are so arcane that they need to be explained to first-timers, you should probably be in another line of work.
But back to the point. Why is the guy at Pei Wei asking us for a piece of information we all know he won't be using? The reason real restaurants need to know how many of you there are is because they need to make sure there are enough chairs in the place they tell you you'll be sitting. This was a nearly empty counter-service place. There could have been fifty of us, and you wouldn't have had to worry about it.
First they started bringing me my food. With the numbers on the table. I can see that a little bit, because otherwise you have crowds of hungry people looming over where the food comes out, waiting for their sandwiches. Then they started busing the tables. That's just maddening. You have bins set up for me to put my own plates and throw out my own drink cup. This is something I can manage on my own, once I've decided I'm done eating. I don't need to bring another person into the equation. I go to these places specifically that I don't have to answer the question, "Can I take that for you?"
Dino's Gyros does this now. Dinos! They still have fucking COMBO MEALS WITH FRIES, but they're busing my table? What the fuck is happening?
Also, sometimes managers come by to ask how everything is, but I knew I'd lost that battle when it happened in a fucking Taco Bell. Personally, I think there should be a law that bans anyone in a restaurant from asking that question once they've opened their second location. Olive Garden does not need to ask me how my meal is, because it came out of the same bag as everyone else's meal.
It all stems from that same fake customer service bullshit that forces cashiers to ask me if I've found everything I was looking for. Hello? I'm in line. Either I found everything or I didn't, but since those four people behind me will slit my throat if I drag you away from your register to help me track down boxer briefs in my size, it doesn't matter. Expressed willingness to help in the stark, cold face of your inability to actually help is not customer service, dammit.
Stop fast-casual mission creep now, before we all end up being waited on and have to go back to Wendy's to get in and out of lunch in under an hour.
Comments
Five Guys
Sun, 12/20/2009 - 13:53 — Michael ClearThe only place where you should be asked the, "Have you eaten here before?" question is Five Guys. That's because at Five Guys a cheeseburger is actually a double cheeseburger while the little cheeseburger is a quarter pound single patty. I still have no idea why they do that. Also, if you ever go to Five Guys, order the small fires unless you have a 400 pound figure you're trying to maintain. The actual cup of fries can be accurately described as small but they pour a big scoop of loose fries right into the same bag. Still pretty damn good for a national fast food chain.
Also:
Tue, 01/05/2010 - 19:54 — DrustMatt's Bar has a reason to ask, because of their Jucy Lucy's. These are burgers with the meat molded around the cheese; for the uninitiated, the warning that the cheese is well over 200° F is pretty important. Although, they always give me the warning anyway.
Question Timing
Wed, 01/06/2010 - 10:08 — Bryan LambertWhy wouldn't they tell you that when they brought you the burger, rather than warning you about the mouth-scarring dangers of their signature dish before you even order?
Presumably so those with
Wed, 01/06/2010 - 22:27 — DrustPresumably so those with sensitive mouths can order something else? And probably more than 95% of their food orders include Jucy Lucys. It's also possible that I'm remembering the timing wrong, since I go there once a year at most.
Oh, and by the way, there aren't any forks...
Sun, 12/20/2009 - 14:16 — NicoleI'd like to add another context in which the "have you ever eaten here before" question becomes relevant. In Toronto, there are a few restaurants (including an amazing Ethiopian restaurant near U of T) where they do not provide silverware. Ever. Thus, they typically ask if you're a newcomer to ensure you don't throw a loud, public wobbler at the prospect of having to touch your own food...
That being said, in non-food-related contexts, "have you been here before" can also be a portent of doom. I foolishly answered "no" to this question at the Eaton Center's Lush (handmade cosmetics/bath products) outlet during the height of the Christmas rush. I was rewarded for my naivete with a ridiculously zealous, 45 minute long "demo tour" of the little store from which I could not escape (the store was packed shoulder-to-shoulder with customers).
Misspelling in the title (I'm
Mon, 12/21/2009 - 01:45 — vortechMisspelling in the title (I'm cross-site now, baby!)
I hate that question because it changes nothing. if I say yes, they still introduce me the to the concept of the menu, they just say "welcome back" first. I was thinking about this tonight, actually, it must just be for survey purposes. There's no other reason for 99% of places that ask.
I await the explanation of why Pei Wei is worthy but Chang's is not.
Leave me alone, retail world
Mon, 12/21/2009 - 10:41 — Liz at work minus password (not verified)I don't often go to Pei Wei on my own specifically because of that manager guy in St. Louis Park. There's kind of a mobster vibe to him, and I prefer to have the social insulation of a default guy - it's the one vestige of sexism I enjoy, restaurant manager guys addressing pointless "customer service" to the guy in the group instead of to me. (It's much less fun at auto repair shops.)
Elsewhere, I've spent 20 years perfecting a closed, independent shopping image and a backup chilly "No, thank you/I'm fine, thanks" for emergencies when floor clerks talk to me. I had it so that the clerks at my clothing store just said hello - and sure, in a small store, you're 10 feet from someone, there's no one else there, bells ring when you open the door, the whole primate behavior business, I get the token greeting deal.
But recently they are just HOUNDING me - repeatedly asking if I'm finding everything, how am I doing, blah blah blah, despite increasingly irritated and hostile responses from me. It's like the store is one of those playsets with chips and I'm carrying a tag that triggers a recording in proximity to the clerk figure. Here's a hint, clerks: the people who go shopping to talk to people and have their hands held WILL LET YOU KNOW THAT. You will not be able to shake them. The rest of the people who actually can't find something will probably ask you a question when they need to, as well.
When I start coming in with three other people, carrying shopping bags that crinkle suspiciously, then you can implement your intrusive, hypersocial loss prevention techniques on me. As long as I remain a regular customer who buys a lot of stuff and carries a small purse that wouldn't hold a pair of pantyhose, leave me alone.
Oh, also, Uptown Chipotle guys - ask me how the food was all you want, there are plenty of tables open for other customers and I'm going to continue sitting here reading. Why don't you ask the loud drunk over there how he is? Likewise, it's only 9:40 PM. You're open until 10:00. Bang the pans and yell "Ai yi yi" all you want (well, actually, stop that, it's embarrassingly stereotypical,) I will not be leaving until 9:55.